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Privacy Policy

Réunion Location Privacy Policy

This website collects User's Personal Data.

Data Controller

Réunion Location Email : reservation@reunionlocation.re Types of collected data Among the Personal Information collected from this site, either independently or through third parties, there are: Cookies, Usage data. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data collection. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this site. Unless otherwise specified, all the data requested by this site are mandatory or necessary for its operation. If the User refuses to communicate them, it may be impossible for this site to provide the requested Service. In cases where this site indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Users who have doubts about mandatory data, contact the owner. Any use of cookies – or other tracking tools – by this site or third-party service providers used on this site, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available. The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through this site and guarantees to have the right to communicate or disseminate them, freeing the owner from any liability to third parties.

Methods and place of Data processing

Treatment method Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. Processing is carried out using IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other people involved in the organization of this site (administrative, commercial, marketing, legal, system administrators staff) or external subjects (as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also, if necessary, Data Processors by the Data Controller. The updated list of Data Controllers can always be requested from the Data Controller. Legal basis of processing The Data Controller processes Personal Data relating to the User when one of the following conditions exists: The User has given his consent for one or more specific purposes; Note: in some jurisdictions the Owner may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation regarding the protection of Personal Data; Processing is necessary for the execution of a contract with the User and/or the execution of pre-contractual measures; Processing is necessary to fulfill a legal obligation to which the Data Controller is subject; Processing is necessary for the performance of a task of public interest or for the exercise of public authority vested in the Data Controller; Processing is necessary for the pursuit of the legitimate interest of the owner or third parties. However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract. Place Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the owner. The User’s Personal Data may be transferred to a country other than that in which the User is located. For further information on the place of processing, the User can refer to the section concerning the processing of Personal Data. You have the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the United Nation as well than the security measures taken by the Data Controller to protect the Data. If one of the transfers described above take place, the User may refer to the respective sections of this document or request information from the Data Controller by contacting him at the opening datas. Conservation periods Data are processed and stored for the time required by the purposes for which they were collected. So: Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of the contract is completed. Personal Data collected for purposes related to the legitimate interest of the owner will be retained until the satisfaction of this interest. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Data Controller. When the processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. In addition, Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or an order of an authority. At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised. Purposes of Data Processing Data concerning the User are collected to allow the Owner to provide Services, as well as for the following purposes: Analytics. For further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document. Details on Personal Data Processing Personal Data are collected for the following purposes and using the following services: Analytics The services in this section allow the data controller to monitor and analyze traffic data, and they are used to track user's behavior. Matomo Matomo is statistical software used by this website to analyze data directly and without the help of third parties. Personal Data collection: Cookies and Usage Data. User Rights Users may exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to: Details on the right to object When Personal Data are processed in the public interest, in the exercise of public authority to which the Data Controller is invested or to pursue a legitimate interest of the Owner, Users have the right to oppose the processing for reasons related to their particular situation. Please note that if your data are processed for direct marketing purposes, you can oppose the processing without providing any reasons. To find out if the Owner deals with data for direct marketing purposes, Users can refer to the respective sections of this document. How to exercise the rights To exercise the rights of the User, Users can direct a request to the contact details of the Data Controller indicated in this document. Requests are submitted free of charge and processed by the Owner as soon as possible, in any case within one month.

Other processing information

Defense in court The User’s Personal Data may be used by the Owner in court or in the stages leading to his possible establishment for the defense against abuse of this site or related services by the User. The User declares to be aware that the Data Controller may be obliged to disclose the Data at the request of the public authorities. Specific information At the request of the User, in addition to the information contained in this privacy policy, this site may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data. System logs and maintenance For operational and maintenance purposes, this website and any third-party services used by it may collect System Logs, which are files that record the interactions and that may also contain Personal Data, such as the User's IP address. Information not contained in this policy Further information regarding the processing of Personal Data may be requested at any time to the Data Controller using the contact information. Response to the “Do Not Track” request This website does not support “Do Not Track” requests. To find out the third-party services you use, please consult the privacy policy. Changes to this privacy policy The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page and, if possible, on this website as well as, if technically and legally feasible, by sending a notification to Users via one of the Owner's contact details. Please consult this page regularly, referring to the last modification date indicated at the bottom of the page. If the modifications related to treatments for which the legal basis is consent, the Data Controller will collect again the User's consent, if necessary.

Legal references and definitions

Personal Data (or Data) Personal data constitue any information which, directly or indirectly, also including in conjunction with any other information, including a personal identification number, identifie a natural person. Usage Data This information is collected automatically through this website (also by third-party applications integrated into this website) including: IP addresses or computers domain names used by the User to connect to this site, addresses in URI notation (Uniform Resource Identifier), time of request, method used to transmit the request to the server, size of file obtained in response, digital code indicating the status of the server response (good ending, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the different temporal characteristics of the visit (for example the duration of visit on each page) and the details of the route followed inside the site, in particular the reference to the sequence of the pages consulted, the parameters relating to the operating system and User's IT environment. User The person using this website who, unless otherwise specified, coincides with the person concerned. Concerned person The natural person to whom the personal data are related. Data Controller (or Holder) The natural person, legal person, public administration and any other entity which processes personal data on behalf of the Data Controller, as indicated in this privacy policy. Processing Data Controller (or Holder) The natural or legal person, public authority, service or other entity which, individually or jointly with others, determines the purposes and means of the processing of personal data and the adopted tools, including the measures concerning the operation and use of this website. Unless otherwise indicated, the data controller is the owner of this website. This website The hardware or software used to collect and process users' personal data. Service The Service provided by this website as defined in its terms (if present) on this site. European Union (or EU) Unless otherwise indicated, all references to the European Union contained in this document are to be understood, including all the current Member States of the European Union and the European Economic Area. Cookie Small portion of data stored inside the User's device. Legal References This Privacy Policy is established on the basis of multiple laws, including arts. 13 and 14 of Regulation (EU) 2016/679. Unless stated otherwise, this privacy policy only applies to this website.
Terms and conditions of use

Our conditions

  Minimum age : 18 years old (young driver supplement) You can pay: online by card, in agency by card, by bank check or holiday vouchers.  

Insurance

Insurance: All risk insurance Amount of franchise: €600 up to €2000 depending on model (see details under each offer). Deposit: same of surplus by bank queque (not cashed)  

Support

At Roland Garros or Pierrefonds airport: Réunion Location takes care of you. This will prevent you from waiting at the airport after many hours of flying and paying the airport tax. Everywhere: An agent delivers the vehicle directly to your place of residence!  

COVID 19 cancellation conditions

In the event of cancellation, we offer you an immediate refund of the full price paid for the canceled service;  

General conditions

ARTICLE 1 - DESIGNATION: Rental vehicle for private use. ARTICLE 2 - DESTINATION: The vehicle is intended exclusively for private and personal use as a passenger vehicle. ARTICLE 3 - CONDITIONS CONCERNING THE DRIVER: The driver of the rented vehicle certifies being in possession of a driving license valid for at least 2 years, to be 23 years old (18 years old and 0 year of driving license for the "young driver" option) and to have enough points to use it. "The vehicle can only be driven by the tenant (s) declared in the contract to the exclusion of any other driver." The tenant remains fully responsible for the rented vehicle and its accessories. ARTICLE 4 - ASSIGNMENT OF RENT: The tenant cannot assign or sub-rent the vehicle. ARTICLE 5 - DURATION: This contract is concluded from (date on the back) to (date on the back) ARTICLE 6 - REFUND: At the end of the contract, the tenant is required to return the vehicle to the rental agency at his domicile or at any place indicated by the latter. The rental contract and the responsibility of the tenant only end upon receipt of the vehicle, keys and papers by the tenant or a person authorized by him. The vehicle, as well as all the accessories available for the tenant must be returned in the condition found at the beginning of the rental. The loss as well as the deterioration of the vehicle or accessories oblige the tenant financially. ARTICLE 7 - RENTAL COST: This contract is agreed and accepted upon payment (see back) ARTICLE 8 - ADDITIONAL COSTS: Any costs incurred by the owner to return the vehicle are on tenant's responsibility. The same will apply to the additional fuel if the vehicle has been picked up with the full tank and it is not return in the same conditions. (Conversely, no reimbursement will be made). More generally, he will pay for all of the services, services rendered and expenses paid on his behalf by the rental agency out of necessity or convenience of management. This volume of fuel will be invoiced at a flat rate of 30 to 100 € including tax depending on the category of the vehicle (specified on the rental contract). The customer must pay for repairs caused by a fuel error. ARTICLE 9 - MAINTENANCE AND REPAIRS: The renter agrees to maintain the vehicle to the best of his ability, to carry out all the checks made compulsory or deemed necessary. Except in the event of assumption of responsibility by an insurance company, he will support all repairs which would become necessary as a result of degradations resulting from his act or from third parties. He must maintain it, for the entire duration of the rental, and make it in good repair condition as well as in perfect state of cleanliness. He will not be able to make any modification or arrangement in the vehicle. He will regularly check the different levels (oil, water, steering or coolant) and check the tire pressure. The tenant is responsible for all damage caused by his negligence. In addition, the tenant is responsible for all damage resulting from filling the tank with unsuitable fuel. ARTICLE 10 - CONDITIONS: This rental is granted and accepted under ordinary charges and law conditions in such matters and in particular under the following ones that the renter undertakes to perform and fulfill: Vehicle condition: The lessee will take the vehicle in the state it is in on the day it is made available. In the absence of a condition of the vehicle drawn up contradictorily between the parties on the day of entry into possession, the lessee will be presumed to have received the vehicle in good used condition and clean without subsequently being able to establish proof to the contrary. Enjoyment: The tenant must enjoy the vehicle. In particular, He must take all precautions to strictly comply with the prescriptions of all regulations and the Highway Code. Prohibited uses: The tenant is prohibited from using the vehicle: to take part in motorized sporting events, vehicle tests and as a driving school; to transport goods or people for remuneration; to tow or move another vehicle in any way; overloaded with a number of people or a payload exceeding the values indicated by the manufacturer; to transport flammable, explosive, toxic or dangerous goods; to commit crimes, misdemeanors and other offenses. Insurance: The vehicle and the equipment that make it up are ALL RISK insured policy, by the rental company with a insurance company. Civil Liability + Theft + Fire + Ice + Natural Disasters + Technological Disasters + Damage to all accidents. Damage, Fire, Natural Disasters, Theft : from € 750. Theft from a trailer is not guaranteed. Vehicle Legal Protection: For disputes that you encounter with a third party identified in relation to the ownership or driving of the vehicle. Assistance: You benefit from assistance 0 km, breakdown and accident. Your vehicle is repaired even in front of you. You and your passengers benefit from assistance in Green Card countries in the event of breakdowns and accidents. Occurrence of damage: The tenant must immediately notify the police or gendarmerie in the event of an accident, theft, loss, fire, damage caused by game or other damage and have a report or trial established. -verbal attesting to the conditions under which the incident took place. In any event, the lessee is required to inform the lessor of any event affecting the vehicle. If an amicable accident report is drawn up by the tenant, this must be completed at the scene of the accident, with the other driver, in accordance with customs and regulations without any section being evaded or ignored. Particular attention will be taken to the draft. If the accident involves several vehicles, an amicable accident report will be drawn up with the driver of the vehicle preceding it, and another report drawn up with the following. In the event of the other driver's refusal to sign the joint report, the registration number of the opposing vehicle must be noted by the lessee. The tenant must then try to obtain the testimony of the people who attended the accident, or seek the intervention of a police officer or a gendarme. The completed statement must be sent to the insurance companion within five working days after it has been previously presented and validated by the lessor required to comply with the above deadline which is of public order (art. L. 113-2 of the Insurance Code). ARTICLE 11 - RENTER'S LIABILITY: The rental company is in no way liable to the tenant or third parties for accidents or damage occurring during the rental period. The lessor is not liable for damage caused by a defect affecting the vehicle, unless this defect is the result of intentional fault or gross negligence on his part. ARTICLE 12 - RESOLUTORY CLAUSE: In the absence of payment or execution of only one of the conditions herein, the rental contract will be automatically terminated after sending a registered letter with acknowledgment of receipt which has remained unsuccessful. In addition, in accordance with the provisions of article 1226 of the Civil Code, it is expressly agreed that the entirety of the unpaid amounts on their due date will be, by way of penal clause, increased by ten percent, eight days after the sending, by the lessor, of a registered letter with acknowledgment of receipt, claiming the payment and indicating his intention to implement this clause. The above provisions do not preclude the termination clause or the payment of damages claimed by the lessor. ARTICLE 13 - CAUTIONARY DEPOSIT: The cautionary deposit is fixed at the sum of 750 to 1500 Euros. This amount will guarantee the proper performance of the obligations and sums to which the tenant is bound. The security deposit minus 50 euros will be returned when the vehicle is returned, after the parties have taken care to check the condition of the rented item. The sum of 50 € will be kept for a period of 2 months after the return of the vehicle to prevent the reception of reports attributed to the rental. The contractual excess in the event of a fully or partially responsible accident; for damage of a cost lower than the excess, the rate corresponding to the repair estimate (manufacturer, bodybuilder or approved expert) will be applied ARTICLE 14 - INVOICING PROCEDURE Rules (The volume of fuel missing when a difference is noted on the level during the return of the vehicle). Traffic violation The amounts of fines and miscellaneous fines, parking fees and legally payable by you and related to the use of the vehicle noted during the rental. PLEASE NOTE: you are responsible for paying the fines legally payable by you, as well as for all other sums for which you are financially and/or criminally responsible, in the event of non-compliance with the applicable driving and parking rules, directly with the body or administration in charge of their recovery. Car Mileage Our vehicles are inclusive of unlimited mileage. No mileage costs can be charged to you. ARTICLE 15 - RESERVATION AND CANCELLATION FEES: Booking All reservations must be accompanied by a 30% deposit by check or by credit card numbers to be considered guaranteed. This will be guaranteed until the delivery of the vehicle. Payment for additional invoicing on site by credit card, check or holiday vouchers upon receipt of the vehicle. Providing us your credit card details to guarantee your reservation is considered approval of the debit authorization. Booking modification Any modification to the reservation is possible without extra charge. However, we cannot guarantee the availability of vehicles. In the event that a modification is not possible, you must respect the original reservation or submit to the cancellation conditions. For any early return, the remaining days are on your responsibility. For any extension validated by rental meeting, the cost of additional days will be invoiced according to the daily basis of the first contract. Cancellation Cancellation possible within 20 days before the vehicle pick-up date without extra charge with reimbursement of the deposit received. After this period, the deposit check will not be refundable.